Customer Intelligence Specialist

Lanco Pro, an industry leader in paint manufacturing, is seeking a detail-oriented and analytical Customer Intelligence Specialist to support both customer service and data-driven decision-making. This hybrid role blends customer experience responsibilities with reporting and analysis, making it ideal for a proactive professional with strong technical skills and a passion for continuous improvement. The ideal candidate will be highly organized, tech-savvy, and comfortable collaborating across departments in a fast-paced, evolving environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Handle day-to-day customer experience tasks, including fielding calls and providing high-quality support.

• Enter and verify customer orders in the ERP system (SAP experience preferred).

• Assist the CEO and Director of Operations with ERP report extraction and data transformation.

• Identify and develop key performance indicators (KPIs) to measure operational and customer service performance.

• Build dashboards, graphs, and metrics to communicate insights effectively.

• Collaborate with internal teams to create and improve data workflows and reporting structures.

• Adapt to evolving business needs, proposing and implementing improvements to support efficiency and growth.

QUALIFICATIONS

• Experience with ERP systems required; SAP preferred.

• Proficiency in Microsoft Excel, including formulas, pivot tables, and graphing tools.

• Strong analytical mindset with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively across departments.

• Experience in a fast-paced or growth-stage company is a plus.

• Bilingual (Spanish/English) a plus but not required.

BENEFITS

• Competitive salary

• Paid Time Off (PTO)

• Holiday pay

• Comprehensive medical insurance