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Director of Outreach & Quality Assurance

Director of Outreach & Quality Assurance

This position oversees the outreach efforts of the Navigator Program and manages all the quality assurance for the customer service aspect. The Marketplace Navigator Project is a grant funded program to assist and educate individuals, families, and community partners in understanding the Health Insurance Marketplace, part of the Affordable Care Act.

NOTE: Candidate must be able to pass a federal background check as well as ACA Navigator certification.

Essential Duties and Responsibilities:

  • Coordinating outreach opportunities for staff including scheduling, assigning coverage, and assuring that logistics are in place.
  • Maintain outreach calendar and send timely updates to granting organization
  • Ensure all navigators are scheduling and reporting outreach events.
  • Responsible for ensuring appointment schedules for team members are accurate project wide and appointments are closed out in a timely manner.
  • Lead, monitor, and supervise all navigators on the project.
  • Enrollment duties including setting consumer appointments and assisting consumers in person and at enrollment events.

Required Knowledge/Skills/Abilities:

  • Computer skills – intermediate level or above required; ability to efficiently navigate the Internet and input data into applicable computer systems: familiarity with Google Doc, Sheets, Presentations, database programs, and Zoom.
  • Knowledge of social service programs and grants
  • Ability to plan, organize and coordinate work assignments
  • Ability to interact and communicate effectively and appropriately with both peers and professionals, as well as consumers (individuals and families)
  • Strong written and oral communication skills
  • Ability to work in diverse settings in the community
  • Ability to work flexible hours, including some evenings and weekends
  • Must have reliable transportation
  • Must be a self-starter and work with limited supervision

Education and Experience Requirements:

  • A Bachelor’s degree is required, with a graduate degree preferred.
  • 1-2 years of administrative experience in healthcare or related field
  • Bilingual skills are a plus (English/Spanish)

Physical Requirements:

  • Sitting for extended periods • Lifting/carrying up to 20 pounds
  • Standing for extended periods • Repetitive motions
  • Extended periods viewing computer screen • Pushing/pulling
  • Walking • Bending/stooping
  • Reading/writing • Reaching/grasping
  • Public speaking

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree

Experience Level : Mid to Senior Level

Job Function : Marketing

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